Shipping policy

Delivery Areas We deliver to addresses throughout South Africa.

Processing Time Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

Delivery Times

• Major centres (Johannesburg, Cape Town, Durban, Pretoria): 3–5 business days
• Outlying and rural areas: 5–7 business days

Delivery times are estimates and may vary due to courier or seasonal delays.

Shipping Costs Shipping costs are calculated at checkout based on your location and order size. Free shipping promotions may apply and will be displayed on the website.

Order Tracking Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.

Damaged or Lost Deliveries If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately at orders@swan-brand.co.za or 011 455-0300 so we can investigate and resolve the issue.